According to a recent report, companies and organizations are using old technology for communicating. According to a report that was sponsored by GMC Software Technology, many companies throughout the insurance industry aren’t supporting modern communications either within their own organizations or for interaction with their customers. This, despite the fact that these same companies feel that multichannel communication is a priority. The survey involved the participation of 90 different insurers and was conducted by Forrester Research. It placed its focus on communication between companies in the insurance industry and their…
Read MoreInsurance industry communication tech is antiquated
