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Auto insurance rates getting more expensive, says J.D. Power

July 11, 2017July 7, 2017 Marc

auto insurance rates companies customer satisfaction

The firm’s 2017 U.S. Auto Insurance Study revealed that more than 1 in 4 drivers is paying more. J.D. Power released its 2017 U.S. Auto Insurance Study showing that auto insurance rates are headed skyward for a quarter of Americans this year. This came with the not-too-surprising news that drivers are less satisfied with their car insurance companies than they were previously. The car insurance rates are having a direct impact on how satisfied Americans are with their insurers. The J.D. Power study this year found that 26 percent of…

Auto insurance company websites are a big fail, say consumers

May 24, 2016May 21, 2016 Logan B.

A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a customer feels from his or her auto insurance company has actually been quite strong, according to a J.D. Power survey. However, that feeling doesn’t necessarily carry over to the experience provided by the websites of those insurers. Only slightly more than one half of all auto insurance customers have said they “definitely will” return to the site. Considering the number of people who use websites…

Homeowners insurance customers aren’t pleased with claims handling

March 4, 2016March 2, 2016 Julie Campbell

homeowners Insurance Consumer Satisfaction

A J.D. Power & Associate study recently showed that Nationwide experienced a plummet in satisfaction. The annual J.D. Power & Associates report has now been released and has shown that customer satisfaction has been falling among homeowners insurance customers, particularly when it comes to the way their claims are being handled. Among insurance companies, Nationwide experienced a considerable slip, plunging it into a tie for ninth place. Considering that Nationwide homeowners insurance customer satisfaction had been in third place in 2014 and had risen to second place last year, the…

Auto insurance customers happier with their coverage

January 29, 2013April 30, 2013

J.D. Power and Associates study has shown that drivers are more satisfied with their policies. The results of a J.D. Power and Associates survey have just been released, indicating that American drivers are feeling increasing satisfaction with their auto insurance, even following massive storms such as Isaac and Sandy. In fact, the report showed that policyholder satisfaction rose by six points since 2011. This is according to the first data that was released from the 2013 U.S. Auto Claims Satisfaction Study, auto insurance customers are feeling a growing amount of…

J.D. Power and Associates study shows insurance consumer satisfaction is high after storms of 2011

April 3, 2012 Marc

A new report from J.D. Power and Associates, a global marketing information firm, shows that many consumers have been left happy in the wake of the veritable onslaught of natural disasters in 2011. The firm surveyed 4,200 homeowners insurance customers who had filed claims after these disasters. More than 80% of these consumers responded that they were satisfied with the service they were given and would likely renew their policies with their insurance provider. This comes as something of a surprise for the insurance industry as 2011 was the most…