Tag: insurance customers

Valencia insurance agent Kimberley Ellison celebrates over 300 5-star reviews

Julie Campbell
valencia insurance agent receives 5 star reviews

The local Allstate agent has gone above and beyond to ensure her customers are happy. Kimberley Ellison, a Valencia insurance agent, is celebrating a meaningful achievement after having received more than 300 five-star reviews on her professional profile page from very happy customers. The milestone isn’t one that is achieved easily or that should be taken lightly. This local Valencia insurance agent from Allstate is a proud member of her community.  Ellison and her entire team make a concerted effort to give back to this community that means so much…

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Insurance customers prefer conversational AI and digital messaging communication

G. Turner
Conversational AI - person using computer

New research shows that customers would shop more from insurers if they communicated in this way. A survey conducted to better understand insurance customer attitudes and behaviors with insurers has found that conversational AI and online messaging are highly appealing methods of communication. The results of the research were published in the 2020 Survey of Consumer Preferences Around Insurance. The survey was conducted in October 2020. It involved the participation of over 2,500 respondents in the United States, United Kingdom and Australia. This small, preliminary research indicated that the majority…

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Regulators decline Wells Fargo’s strategy to repay insurance customers

Nordstrom
Repayment of insurance customers stopped - Stop Sign

American regulators have rejected the bank’s repayment plan to borrowers who were unfairly sold coverage. The Office of the Comptroller of the Currency (O.C.C.) has rejected Wells Fargo’s plan to repay its insurance customers. Those borrowers were overcharged by the bank when they were sold unnecessary auto insurance. The O.C.C. has not yet implemented a deadline by which a plan must be approved. That said, Wells Fargo is unable to complete the effort of compensating its affected customers until it receives the regulator’s nod. Regulators told Wells Fargo it must…

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Insurance news from Missouri includes 26,000 official complaints

homeowners Insurance news

There have been massive waves of communications from disappointed consumers in the state. The latest insurance news from the state of Missouri has shown that there are a very large number of consumers who are displeased with the coverage they are receiving or the companies that are providing it. The Insurance Department in Missouri has just reported that it has recovered millions of dollars for consumers. So far in 2012, according to the latest insurance news reports, the state’s department has recovered approximately $7.7 million for consumers who have registered…

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LPL Financial research identifies new opportunity for retail financial companies

Julie Campbell

The largest independent broker-dealer in the United States, LPL Financial LLC, which is an LPL Investment Holdings Inc. wholly owned subsidiary, has recently revealed a number of the main findings it has discovered through a co-sponsored study which looked into the role played by insurance and investment services customers among retail financial organizations. The study was entitled “The Value of an Investment and Insurance Customer to a Bank”. It was performed by Christine Kehrer, Kenneth Kehrer, and Peter Bielan, with the co-sponsorship of LPL Financial. Among the primary findings that…

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