Idaho health insurance exchange is struggling to serve consumers

Your Health Idaho issues bulletin to agents to help resolve one issue consumers are experiencing Your Health Idaho, the state’s health insurance exchange, has issued a bulletin to insurance agents. The bulletin is meant to help agents better serve customers, providing them with information on what to do if people cannot get treatment for life threatening illnesses because they are unable to use their coverage. According to the bulletin, agents should include the term “medical urgent” in the subject line of emails being sent to the exchange. Since the bulletin…

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Auto insurance is improving its customer satisfaction

auto insurance industry new car

A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

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Insurance news from Illinois includes a grant of $1 million to assist consumers

Insurance News for health care reform

The state has received the funds to help to improve the complaints system regarding industry practices. Illinois is making insurance news now that it has received a grant from the federal government worth $1 million, which will be used to help the state to improve the way that it provides consumers with assistance when they are seeking to file complaints about the way that the industry functions. The announcement was made by Andrew Boron, the director of the Illinois Department of Insurance. When Boron made the announcement, he explained that…

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Satisfaction with auto insurance claims remains steady regardless of rise in number of claims and repair times

A report released by J.D. Power and Associates, called the 2012 Auto Claims Satisfaction Study – Wave 1, that has shown that despite the fact that there has been a rise in the number of car insurance claims, and it is taking longer for vehicle repairs to be completed, customer satisfaction remained about the same throughout the last quarter of 2011. The number of claims rose as a result of damage from weather, which also meant that repair shops faced a higher-than-normal volume during that last quarter. The average length…

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