Auto insurance companies aren’t keeping customers happy

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A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction through auto insurance companies. What the J.D. Power 2016 U.S. Auto Insurance Study revealed was that customers aren’t as happy with insurers. The overall satisfaction customers feel is on the decline. This study measures customer satisfaction through the use of a 1,000 point scale broken down into 5 factors. These five factors – in order of importance – are: Interaction, Policy Offerings, Price, and Billing…

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Auto insurance is improving its customer satisfaction

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A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

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Health care reforms appears to be creating happy customers

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A new survey has shown that people who are newly covered by medical insurance seem pleased. According to the results of a Commonwealth Fund survey, the expansion of insurance coverage as a result of the health care reform are starting to produce some rather pleased and satisfied customers. They survey also determined that there are a notably larger number of people with coverage in the country. The research group’s survey showed that among adults who are younger than the age of 65 years, an estimated 15 percent are currently uninsured.…

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Insurance news looks good for customer satisfaction this year

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Auto insurers are enjoying the fact that they are pleasing their policyholders at record levels. J.D. Power is making insurance news with the release of its recent study report which has shown that vehicle owners are quite satisfied with their auto insurers, to the point that this satisfaction level has now reached record breaking levels since 2000. That date is important as it represented the first year that the U.S. Auto Insurance Study was conducted by J.D. Power. Even though the insurance news over the last five years has consistently…

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U.S. National Homeowners Insurance Study details consumer satisfaction

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National Homeowners Insurance Study finds most satisfied consumers are those that bundle their coverage J.D. Power and Associates has released the latest edition of its U.S. National Homeowners Insurance Study. Each year, the study examines consumer satisfaction in the homeowner’s insurance sector and provides rankings to the insurance providers in this sector based on that satisfaction. This year, the study found that consumer satisfaction is highest amongst those that bundle their other insurance policies into their homeowner’s policy. The study found that consumer satisfaction was at the highest level it…

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Satmetrix benchmark study reveals loyalty leaders in American insurance industry

Net Promoter software company, Satmetrix, which is the customer experience program marketplace leader, has released its 2012 Net Promoter Industry Benchmarks for 22 different industries, including the insurance sector. As a whole, the study was broader than it has been in previous years, involving the participation of over 30,000 American consumers who provided their rating feedback about over 200 brands across the various industries. The benchmarks that it creates are based upon the survey responses from consumers across the United States who rated their various experiences with the top brands…

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Research reveals ratings for insurance company customer satisfaction

The results of a new national study by Insure.com has revealed how satisfied customers feel with the coverage and service they are receiving from some of the largest home, health, auto, and life insurers in the country. The company simultaneously released a new tool called Best Insurance Companies, which gives consumers the ability to compare their own insurer with the satisfaction levels achieved by other major insurance companies. Consumers can discover the satisfaction ratings in five different categories: • Value for cost of premiums • Customer service • Percentage of…

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