Tag: car insurance claim

Canadian auto insurance fraud is racking up a massive $2 billion annual bill

Nordstrom
auto insurance fraud

According to a recent report, many Canadians are regularly scamming their insurers, forcing premiums up. A new Aviva Canada report revealed an auto insurance fraud trend costing insurers $2 billion every year. This added expense to insurers is leading them to increase premiums to compensate for the fraudulent claims payments. Drivers across the country are being forced to pay for an incredible $2 billion in added fraudulent expenses. The Aviva Canada report was published under the title “Crash, Cash and Backlash: Aviva Fraud Report 2017.” It pointed out that honest…

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Auto insurance claims still need human participation, J.D. Power

G. Turner
Car mechanic auto insurance claims

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance claims still need that human touch. The J.D. Power 2016 U.S. Auto Claims Satisfaction Study showed tech hasn’t fully replaced people. The research showed that Generation Y is less satisfied by the insurance claim process than any other generation. The study defined Generation Y as people born between 1977 and 1994. They found the auto insurance claims process to be the least satisfactory of any…

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