Live Insurance News

Auto insurance UBI programs gain massive popularity

September 3, 2013August 31, 2013 Julie Campbell

Both insurers and consumers are finding the benefits of pay as you drive coverage to be highly appealing. According to the results of a recent survey, the consumer interest in usage based auto insurance is rapidly climbing, and that it is likely that insurers will take rapid action to take advantage of the appeal that this type of program has to offer. Estimates are now indicating that by 2018, one in every five insurers will offer usage based insurance (UBI). The survey was conducted by Lynx Research Consulting, and it…

Auto insurance claims experience key to customer satisfaction

August 1, 2013July 30, 2013 Julie Campbell

Questionable tow and glass claims run rampant

A new report by J.D. Power has shown that relationships with policyholders can be made or broken in that area. The latest J.D. Power and Associates report, has revealed that a relationship with customers can be made or broken by the way that an auto insurance company handles claims that have been made. This is the first year that this study has been performed by the company to measure customer satisfaction. The report on the research was called the “J.D. Power 2013 Canadian Auto Claims Satisfaction Study”. It looked into…

Auto insurance competition helps U.S. drivers

July 26, 2013July 26, 2013 Julie Campbell

It is believed that this heavily regulated industry keeps its prices down because of the need to compete. The Insurance Information Institute (I.I.I.) has released a report that has stated that even though the auto insurance industry is extremely regulated in the U.S., the high level of competition within the marketplace is making sure that coverage is broadly available to motorists and stays affordable. The cost of this coverage has been increasing at a slower rate than gasoline and healthcare, said the I.I.I. In response to a Consumer Federation of…

Auto insurance shoppers using Firefox find cheaper rates

July 9, 2013July 9, 2013 G. Turner

Depending on the web browser you use, you could be paying more or less for your coverage. While a web browser may appear to have very little to do with auto insurance rates, a recent study has shown that the choice consumers make regarding the browser that they use can often determine how much they will pay for the same amount of coverage. A recent analysis comparing rates obtained and browser revealed some striking patterns. The study was conducted in honor of National Insurance Day, which fell on June 28,…

Auto insurance customer satisfaction falls in US

June 27, 2013June 25, 2013 Julie Campbell

A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…