Tag: auto insurance customer satisfaction

Auto insurance customer satisfaction reaches new record, says J.D. Power

Julie Campbell
Auto insurance customer satisfaction - Thumbs Up

Considerable improvements to policyholder support and services have made the difference. Auto insurance customer satisfaction has reached an all time high, says a new J.D. Power study. The J.D. Power 2018 Auto Insurance Study said there were a number of improvements that led to this positive result. Insurance companies are starting to find their balance with customer interaction, said the study. The study results showed the difference was made by improvements in billing and payments, digital interactions, and offerings. The auto insurance customer satisfaction is improving due to a better…

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Auto insurance survey gives the leaders some time in the spotlight

G. Turner
Health Insurance survey

This latest study took a number of different categories into consideration to show where insurers shine. The auto insurance industry has just undergone another study, this time to help to provide some insight into the way that consumers think about the various insurers offering them coverage. Leading the companies in terms of customer satisfaction was USAA. According to the respondents to the auto insurance survey, one in every four said that they had considered changing their providers at some point during the last year. Among the customers in that category,…

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Auto insurance claims experience key to customer satisfaction

Julie Campbell
Questionable tow and glass claims run rampant

A new report by J.D. Power has shown that relationships with policyholders can be made or broken in that area. The latest J.D. Power and Associates report, has revealed that a relationship with customers can be made or broken by the way that an auto insurance company handles claims that have been made. This is the first year that this study has been performed by the company to measure customer satisfaction. The report on the research was called the “J.D. Power 2013 Canadian Auto Claims Satisfaction Study”. It looked into…

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Auto insurance customer satisfaction falls in US

Julie Campbell
auto insurance europe

A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…

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