Auto insurance claims satisfaction is higher than ever before

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A new J.D. Power study showed there is still a struggle in getting customers to report over digital channels. Auto insurance claims satisfaction has hit an all time high, according to the outcomes of a new J.D. Power study. That said, insurance companies are still finding it challenging to get their customers to use digital claims reporting tools and products. The nature of claims has been undergoing an important change, but insurers appear to be keeping up. “These findings are noteworthy in light of claim severity outpacing the decline in…

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Self driving cars receiving technology upgrade to reduce winter auto insurance claims

winter driving self driving cars

The driverless vehicles are being designed to be able to make their way safely along snowy roads. While self driving cars may be the direction the industry will be taking in the future, winter storms and snowy roads continue to be as much of a threat of auto insurance claims for those cars as the ones driven by people. Driverless vehicles currently operate best in cities with clearly marked streets and lanes. Though self driving cars have been performing quite well in their testing phases, they have been developed for…

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Black Friday insurance coverage takes many forms this year

Black friday insurance

While consumers shuffle their way through crowded stores and pick up extra purchases online, coverage is key. Among the preparations shoppers are making to ensure they get the best deal, adequate Black Friday insurance coverage is also vital. Before heading out to pick up the top tech gifts of 2017 there are several forms of insurance coverage that may be needed. The odds are that most consumers have policies in place, but the key is in reviewing and updating them. After all, when shoppers are out in crowded parking lots…

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Texas auto insurance claims filed by the thousands, and they’re just getting started

Floodwaters flood auto insurance claims

Insurers covering vehicles in areas affected by Hurricane Harvey expect hundreds of thousands of claims. Auto insurance claims have already started filing in as a result of Hurricane Harvey, but despite the high numbers, they’re just getting started. Insurance companies throughout the affected regions are bracing for hundreds of thousands more. In fact, as of last Thursday, the 100,000 mark had already been passed. “We do know that approximately 100,000 claims have come in,” said the Insurance Council of Texas manager of governmental and regulatory communications, Matt Stillwell. That trade…

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Auto insurance claims still need human participation, J.D. Power

Car mechanic auto insurance claims

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance claims still need that human touch. The J.D. Power 2016 U.S. Auto Claims Satisfaction Study showed tech hasn’t fully replaced people. The research showed that Generation Y is less satisfied by the insurance claim process than any other generation. The study defined Generation Y as people born between 1977 and 1994. They found the auto insurance claims process to be the least satisfactory of any…

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Insurance industry tips to keep auto costs down

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There are many things that a driver can do to lower the risk of making a claim through basic maintenance. Owning a car isn’t cheap, but the insurance industry has pointed out that there are a number of ways that the costs associated with vehicle ownership can be kept down to a more affordable level, as long as a bit of basic maintenance is kept up. Many types of DIY activity can help a vehicle to run better and cheaper and lowers the risk of a collision. As the insurance…

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Auto insurance companies have their eye on automotive vehicle redesigns

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As more cars and trucks have steel panels replaced by aluminum, this could raise claim payouts. The automotive industry has been making changes to the design of many cars and trucks, removing their steel body panels in favor of aluminum ones, which has auto insurance companies feeling a bit jittery about how claims will look in the not-too-distant future. This considerable redesign to the construction of vehicles brings uncertainty to the insurance industry. This is not the first time that an aluminum bodied vehicle has rolled its way off the…

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