Insurance technology jobs get hotter as AI’s role expands
Customers find online self-service features increasingly appealing and the industry is hiring to meet that need.
As the industry looks to artificial intelligence (AI) for improved customer service, insurance technology jobs are expanding in number and specialty. The more consumers show a preference for completing tasks online, the greater the need for large and skilled IT, programming and tech development departments.
Current trends suggest that AI is a tech the insurance industry expects to be using in the very near future.
In fact, a recent Accenture Plc survey suggested that in 3 years, customers are as likely to interact with a human as with AI when communicating with their insurance company. Clearly, this means that insurance technology jobs are extremely hot. Insurers are working hard to make sure they keep their position in front of their rivals, with both human-based customer service and AI that will offer exceptional accuracy and care in communications.
Insurance technology jobs are continually posted, but many people with the talent to fill them don’t realize they’re there.
Millennial trained and experienced in the type of insurance technology needed by today’s insurers often don’t realize the scale of this opportunity. The industry has been fighting to draw attention to these positions and show that they are truly appealing as challenging and rewarding careers.
However, this has required the insurance industry to have to try to shake off over a century’s worth of stereotypes. Outwardly, many insurance companies have held fast to the same type of reputation and appearance. As a result, despite the overwhelming evolution jobs have undergone within these companies, the majority of Millennials are completely unaware of it.
When thinking about insurance industry jobs, most Millennials think of old-fashioned agents and brokers, or call center employees in cubicles. However, today’s insurers pride themselves on cutting edge systems and technologies and require complete teams of experts to not only keep them operational but also ensure that they continue to stay ahead of the game.
While the initial concern over automation was that employment in the industry would drop, the truth is a far different picture. Instead, it suggests that insurance technology jobs will be opening up rapidly and extensively and employees providing customer service will be freed from having to deal with tedious, routine tasks so they can focus on issues of greater complexity. That will not necessarily lead to a smaller workforce. Instead, it may be a similarly sized one with a very different focus, said John Cusano, global head of Accenture’s insurance practice.