Louisiana consumers who filed home insurance claims have differing satisfaction levels

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While some residents who filed with insurers in the last two years are satisfied, many are not.

New research shows that Louisiana residents who filed home insurance claims within the last two years are split regarding their satisfaction with their experience.

The research showed that there is a nearly even split between those who were satisfied and those who weren’t.

The research was conducted by the Public Policy Research Lab at the LSU Manship School of Mass Communication’s Reilly Center for Media & Public Affairs. What they found was that people who made home insurance claims within the last couple of years are evenly split between those who are satisfied and dissatisfied with the handling of their case.

The 2022 Louisiana Survey involved two separate efforts to sample state residents and hold interviews with them. The Louisiana Survey was a poll of 508 adult residents. They were interviewed by way of traditional phone-based surveys and reside across the state. They were asked about the way they view their government and its policies. It was held February 21 through March 14.

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The Louisiana Survey also involved an online survey of 623 adults. That survey was held from March 1 through March 21. The primary report was based on the portion of the study conducted by way of the conventional phone interview.

While many people were satisfied with their home insurance claims handling, many weren’t.

The findings showed that 40 percent of policyholders in the state had filed home insurance claims within the last couple of years through their homeowners, flood, or renters’ policy. Among those who had filed, there was a nearly even split between those who were satisfied by the way it was handled (47 percent) and those who were dissatisfied (47 percent).

Many policyholders said that their rates were increasing. Among homeowners’ policyholder respondents, 57 percent said that they were paying more today than they were a year ago. Among flood policyholders, that figure was 50 percent, and 45 percent of auto policyholders said that they were paying more now than a year ago. Only a very tiny percentage said their premiums had fallen.

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