Recent data shows that consumers are more satisfied with their insurers than they were 2 years ago.
New research is showing that people like their health insurance companies more now than they did a couple of years ago. At the same time that they seem more satisfied with their insurers, they have not warmed up to the Affordable Care Act.
As insurance company satisfaction rises, people are liking the Affordable Care Act less than they previously did.
Despite the fact that coverage is weakening and premiums are rising, health insurance companies are boosting consumer satisfaction. The frustration that people have over the reduction in their drug coverage and the increases in their deductibles aren’t reducing their opinions of the insurance companies themselves. Instead, it appears to be healthcare as a whole that is taking the brunt of the dissatisfaction.
Consumers are not holding health insurers responsible for the issues of rising prices and falling coverage quality. Instead, they are placing the blame on the healthcare issue. This, according to a recent American Consumer Satisfaction Index (ACSI) report.
That said, it’s important to note that current satisfaction with health insurance companies isn’t record breaking.
People may like their insurance companies now more than they did two years ago, but not enough to break previous records.
The ACSI report included the data from 9,608 consumer surveys. This research was all conducted within Q3 2016. It scored the health insurance industry satisfaction level at 72 out of a possible 100. This represents a 4.3 percent increase over last year. In 2015, the industry’s score was 69. That was only slightly lower than the 70 it reached the year before and the 73 it held in 2013.
The highest satisfaction score for the health insurance industry was in 2009, when it reached 75.
The report suggested that two health insurance companies helped to boost this year’s figures. Anthem and Aetna each scored a 75 on their individual grades. This ties them for first place. Moreover, Aetna’s score rose by 10 percent and Anthem’s increased by 9 percent, giving the entire industry a boost in the totals.