AI is changing the insurance industry, right down to policies

Insurance industry Policies - AI

Insurers are using artificial intelligence in a number of ways to improve offerings Artificial intelligence (AI) has taken steps into many different kinds of business, and the insurance industry is no exception. Technology is helping insurers to better understand consumers The insurance industry is able to glean information about consumers from many different sources. After all, the average American relies on tech in a host of different ways, ranging from social media posts and fitness trackers to smart home devices and telematics dongles installed in vehicles to track driving behaviors.…

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Allstate Insurance Faces Defeat in Court Over Telemarketing Calls

Allstate Insurance - Telemarketers - Law - Defeat

In a consequential ruling that will undoubtedly reverberate through insurance and telemarketing industries, Allstate Insurance has been found in violation of the Telephone Consumer Protection Act (TCPA) in a complex network of agencies and subagencies that ultimately led to unsolicited marketing calls being made to consumers. The case, titled Hossfield v. Allstate, 2024 WL 1328651, was decided on March 28, 2024, by the Northern District of Illinois court. Overview of the Judgment With an intricate chain of lead generation and marketing agencies involved, Allstate faced accusations stemming from actions unwittingly…

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State Farm General Downgraded by AM Best Amidst Weakening Balance Sheet

State Farm Insurance Building - A downgrade to B

Overview of State Farm Downgrade In a move that has caught the attention of policyholders and investors alike, AM Best has downgraded the Financial Strength Rating (FSR) of State Farm General Insurance Company (State Farm General). This marks a significant shift from an ‘A’ (Excellent) rating to a ‘B’ (Fair) classification, while the Long-Term Issuer Credit Rating (Long-Term ICR) dropped from “a” (Excellent) to “bb+” (Fair). Implications of Ratings – Balance Sheet Strength Assessed as Weak The Credit Ratings issued by AM Best take into account a variety of factors…

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Rogue Agents and Policy Switching – The Hidden Dangers for Consumers and Insurance Brokers

Policy Switching Warning - Health Insurance

Unscrupulous Practices Lead to Stolen Policies and Tax Headaches for Many In an alarming trend across several states, consumers covered by Affordable Care Act insurance plans are finding themselves unwitting players in a dangerous game. Without their knowledge or consent, their health insurance policies are being switched, leaving in their wake potential tax complications and vanished coverage. This epidemic of unsanctioned changes, predominantly observed in Florida, Georgia, and Texas, is stirring both consumer and industry unrest. Government and Industry Responses to Unauthorized Policy Switching and Changes Florida and Texas have…

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Tangela Richter steps up as new GEICO insurance Chief Legal Officer

GEICO insurance - Welcome to the Team

The insurer has announced the new hire, who joined the company from previously working at Wells Fargo The GEICO insurance company recently announced that it has a new Chief Legal Officer, Tangela Richter, who will report directly to Todd Combs, the insurer’s Chair, President and CEO. Richter will be responsible for legal function, government, and regulatory oversight Richter will have oversight over all the GEICO insurance legal functions.  She will also be responsible for overseeing government and regulatory operations. The new chief legal officer has come to the insurer from…

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